How to order

Customers Can Order Through Our Company’s Website As Members Or Non-Members,Call Us ,Email Address And Fax Us.

Order Cut-Off Time

Monday To Saturday, Order Cut-Off Before 4:00PM Every Day.We Will Contact You Via Whatsapp To Confirm The Order.Place The Order As Soon As Possible 1 Working Day Delivery (So Order Are Processed On Working Days From Monday To Friday)

Whatapp: (+852) 69903730 (Whatapp)
Phone: (+852) 27838305

Customer Email Address: Inquiry@richtaste.hk

Wholesale Customer Email Address: goldish@richtaste.hk

Fax Number: (+852) 27838366

Welcome offer

Register As A GOLDFOOD Member And You Will Be Instantly Rewarded With A HK$60 Discount Code (NEW60).This Is Only Available To Customers Who Register For The First Time.The Welcome Discount Code Can Be Used By Just Entering It On The Payment Page.Member Orders With A Discount Of Over HK$600 Can Enjoy Free Shipping.(Except Ma Wan,Discovery Bay And Outlying Islands),If The Outlying Island Area Can Be Arranged In Hand Over The Purchased Goods At The Pier.

We Also Provide Login-Free Ordering Of Goods,One Purchase Over HK$600 And Enjoy Free Delivery Service To Most Areas Including Kowloon,New Territories And HongKong.

If You Need To Send To Remote Areas An Additional Shipping Fee Of HK$150 Will Be Charged.

Remote Areas(Far From The City Center)

HongKong District: Deep Water Bay,Repulse Bay,Stanley,Jardine’s Lookout,Yang Ming Villa,The Peak
Kowloon District: Kai Tak Cruise Terminal
New Territories: Tai Mei Tuk,Sam Mun Tsai,Kau To Shan,Kwu Tung,Ping Che,Tai Tong,Tai Lam,Tseung Kwan O Industrial Estate,Lau Fau Shan,Fairview Garden,Tai Po Wood Village,Pat Heung,Ping Shan,Cheung Wah,Wah Tu,Shek Wu Hui,Satak,Sheung Shui Rural,Luwn Wo Hui,Fanling Town,Hong Yuen Park,Sai Mai North,Tai Wo Old Market And Tai Lake.

Delivery Services Are Not Available In These Areas As Follows: Fourteen Heung,Ma Wan,Discovery Bay,Outlying Islands,Tai Au Mun,Tai Mo Shan,Cheung Chau,Yat Tung Estate South,Ping Chau,Hei Ling Chau,Man Kam To,Noen Chiu Beach,Fei Ngo Shan,Stonecutters Island,Lok Ma Chau,Airport,Tung Chung,Kam Shan,Hok Tsui,Cape Johnson,Lady Maclehose Resort,Siu Ho Wan,Ta Kwu Ling,Lung Shan Temple,Nam Sang Wai,Tai Long Bay Village,Sofa,Mount Davis,Tai Tam,Nam Long Shan,Shek O,Chung Hom Kok

If The Purchase Is Less Than HK$600 ,It Depends On The Area.Generally,In Most Areas,You Will Have To Pay HK$80,For Example: Purchase HK$300-$599 Will Need To Be Paid. Pay HK$80 For Delivery Fees (Excluding Remote Areas)
If The Purchase Is Less Than HK$300, A Shipping Fee Of HK$100 Will Be Charged.

Delivery Range

Free Delivery Services Are Not Available In Some Areas Such As The Airport,Tung Chung, Ma Wan,Mid-levels And The Peak.If You Need To Call GOGOX,Our Company Can Call A Car But Please Pay The Freight By Yourself Because The Service Scope Of The Company’s Car Is Limited
Some Of The Following Special Areas Have Restrictions And Cannot Be Listed All.If You Have Any Shipping Or Transportation Problems,Please Contact Us For Enquiries.We Apologize For The Inconvenience.Please Forgive Me.
1. Sai Mai – Pak Tam Chung Area,Clear Water Bay,Yung Shue,Po Toi O And Hoi Ha Wan
2. Yuen Long – Shek Kong,Pat Heung,Fairview Garden,18 Heung,Tai Tong,Pat Heung,California Garden,Mai Po And San Tin.
3. Taipo – Lam Kam Highway,Shantou,Wong Fish Tan,Ng Uk Estate,Bu Sing Pai Estate.
4. North District – Lo Wu,Sha Tau Kok,Lok Ma Chau,Man Kam To And Man Kam To
5. Outlying Island – Lantau Island
6. Others – Shek O,Plover Cove,Nam Van,Tai Tam,Lien O, Chung Hom Kok,Container Terminal,Ocean Park And Country Park.

Cancel Order

If The Customer Wants To Cancel The Paid Order,The Customer Needs To Pay A 10% Handling Fee,So Please Check The Delivery Location Before Placing The Order Does The Address Enjoy Free Shipping

NOTICE

No Same-Day Delivery Service Is Provided
Orders Are Delivered To The Location Downstairs By Default.If You Want It Delivered To Your Door,You Need To Choose It Before Placing The Order.
If There Is No Lift Service At The Delivery Address,The Golden Japan Feet Will Only Deliver The Goods Downstairs For Delivery.Customers Are Required To Count The Quantities Of All Goods In Person When Receiving The Goods.If You Have Any Questions,Please Contact Us On The Same Day.
There Is No Choice In Delivery Time,The Transportation Staff Will Call The Customer 1 Hour Before Delivery.
If The Gale Signal Is Hoisted On The Day Of Delivery,The Red Or Black Rainstorm Warning Is In Effect,And If We JudgeIt To Be Unsafe Weather Conditions
When Products Delivery Service Will Be Postponed To The Next Delivery Period.
When The Product Is Delivered To The Delivery Address Provided By The Customer,The Customer Must Receive The Product In Person,Unless The Customer Informs Us Of The Delivery Date.
According To Special Instructions,If There Is No One Receive The Goods,The Delivery Items Can Be Placed Outside The Door Or At The Lobby Management Office,And The Customer Must Bear The Responsibility For Such Delivery Risk Of Any Loss Of Products Delivered.
If The Customer Fails To Receive The Goods For Any Reason,The Company Reserves The Right To Charge You Additional Shipping Costs For Re-Delivery Use Or Cancel Customer Orders.
After Placing An Order,If The Customer Wants To Change The Delivery Address Or Delivery Date,The Customer Should Inform Us 24 Hours Before Delivery To Make Arrangements.

Shipping arrangements (updated from time to time)

No Sunday delivery

Monday

Sha Tin, Tai Wai, Wu Kai Sha, Tai Po, Fo Tan, Yuen Long, Ma On Shan, Fanling, Sheung Shui, Kowloon Tong, Shek Kip Mei, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok, Mei Foo, Tsing Yi, Sham Shui Po, Sai Kung, Ho Man Tin, Hung Hom, Tsim Sha Tsui, Kwai Chung, Kwai Fong, Tsuen Wan, Causeway Bay, Wan Chai, Tai Hang, Happy Valley, Admiralty, North Point, Sheung Wan, Sai Wan, Sai Ying Pun

Tuesday

Tuen Mun, Tin Shui Wai, Prince Edward, Mong Kok, Tai Kok Tsui, Yau Ma Tei, Jordan, Wong Tai Sin, Lok Fu, Diamond Hill, Kowloon City, Kowloon Bay, Kwun Tong, Lam Tin, Yau Tong, San Po Kong, Rainbow, Ngau Chi Bay, Ngau Tau Kok, Tseung Kwan O, Sai Kung, Clear Water Bay, Pok Fu Lam, Kennedy Town, Aberdeen, Wong Chuk Hang, Chai Wan, Heng Fa Chuen, Siu Sai Wan, Shau Kei Wan, Taikoo, Quarry Bay

Wednesday

Sha Tin, Tai Wai, Wu Kai Sha, Tai Po, Fo Tan, Yuen Long, Ma On Shan, Fanling, Sheung Shui, Kowloon Tong, Shek Kip Mei, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok, Mei Foo, Tsing Yi, Sham Shui Po, Ho Man Tin, Hung Hom, Tsim Sha Tsui, Sham Tseng, Kwai Chung, Kwai Fong, Tsuen Wan, Causeway Bay, Wan Chai, Tai Hang, Happy Valley, Admiralty, North Point, Sheung Wan, Sai Wan, Sai Ying Pun

Thursday

Tuen Mun, Tin Shui Wai, Prince Edward, Mong Kok, Tai Kok Tsui, Yau Ma Tei, Jordan, Wong Tai Sin, Lok Fu, Diamond Hill, Kowloon City, Kowloon Bay, Kwun Tong, Lam Tin, Yau Tong, San Po Kong, Rainbow, Ngau Chi Wan, Ngau Tau Kok, Tseung Kwan O, Sai Kung, Clear Water Bay, Pok Fu Lam, Kennedy Town, Aberdeen, Wong Chuk Hang, Chai Wan, Heng Fa Chuen, Siu Sai Wan, Shau Kei Wan, Taikoo, Quarry Bay

Friday

Sha Tin, Tai Wai, Wu Kai Sha, Tai Po, Fo Tan, Yuen Long, Ma On Shan, Fanling, Sheung Shui, Kowloon Tong, Shek Kip Mei, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok, Mei Foo, Tsing Yi, Tsim Sha Tsui, Sham Shui Po, Ho Man Tin, Hung Hom, Tsim Sha Tsui, Kwai Chung, Kwai Fong, Tsuen Wan, Causeway Bay, Wan Chai, Tai Hang, Happy Valley, Admiralty, North Point, Sheung Wan, Sai Wan, Sai Ying Pun

Saturday

Tuen Mun, Tin Shui Wai, Prince Edward, Mong Kok, Tai Kok Tsui, Yau Ma Tei, Jordan, Wong Tai Sin, Lok Fu, Diamond Hill, Kowloon City, Kowloon Bay, Kwun Tong, Lam Tin, Yau Tong, San Po Kong, Rainbow, Ngau Chi Wan, Ngau Tau Kok, Tseung Kwan O, Sai Kung, Clear Water Bay, Pok Fu Lam, Kennedy Town, Aberdeen, Wong Chuk Hang, Chai Wan, Heng Fa Chuen, Siu Sai Wan, Shau Kei Wan, Taikoo, Quarry Bay

Office Self-Pickup Service in Kwai Chung

Customers can pick up their orders at our Gold Japan store regardless of the purchase amount or the number of items. Please place your order at least two working days in advance and specify that you’d like to pick it up at the office. If you’ve ordered reserved items, we will notify you via WhatsApp using the phone number provided when the items are ready.

Company Address:
23rd Floor, Unit D, Block A, Tung Chun Industrial Building, 9-11 Cheung Wing Road, Kwai Chung, New Territories, Hong Kong

Store Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Payment Methods:

Bank Transfer

恒生銀行 Hang Seng Bank

789-642840-883

(金日本食品有限公司)

FPS

Phone Number

(+852) 69903730

Payme By HSBC

In-Store Payment / Cash on Delivery

For delivery orders, we accept advance bank transfers, FPS, and PayMe. We do not accept other payment methods. If customers choose to pay by bank transfer, FPS, or PayMe, the payment must be completed one day before the scheduled delivery date. Please send the relevant transaction records to our customer service department at (+852) 69903730.

Delivery Method:

To ensure the freshness of our products, some items are sold in limited quantities.
After receiving your order, we will call or message you to confirm the order details and your personal information. We will also notify you of the delivery date and time.
If you do not receive confirmation from us within one day of placing your order, please call us at (+852) 69903730 for inquiries. Please check the items carefully upon receipt.
If you find any missing items, please call us immediately on the same day at (+852) 27838305, and we will make arrangements as soon as possible.

Important Notes

Regarding alcoholic beverages, it is a legal requirement that they cannot be sold to individuals under the age of 18. All customers ordering alcoholic beverages must ensure they are 18 years of age or older and legally allowed to purchase alcoholic beverages.
We reserve the right to interpret and revise the terms and conditions. In case of any changes in prices or disputes, our company’s decision will be final.
In the event of adverse weather conditions such as typhoons or black rainstorm warnings, delivery services may be temporarily suspended, and delivery times will be res